Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 707eg.brand@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 707eg.brand@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 707eg.brand@gmail.com.
<h2>Returns & Exchanges</h2><p>At 707, we want you to be fully satisfied with your purchase. If something isn't right, you can return or exchange it within <strong>14 days</strong> of receiving your order.</p><h3>Eligibility</h3><ul><li>The item must be unworn, unwashed, and unaltered, in the same condition you received it.</li><li>All original tags and packaging must be attached and intact.</li><li>Proof of purchase (order number) is required.</li></ul><h3>Non-returnable items</h3><ul><li>Items that have been worn, washed, altered, or tailored.</li><li>Items damaged after delivery due to misuse.</li><li>Items marked as final sale at the time of purchase.</li></ul><h3>How to start a return or exchange</h3><p>Contact us at <a href="mailto:707eg.brand@gmail.com">707eg.brand@gmail.com</a> within 14 days of delivery with your order number and the reason for the return or exchange. Our team will confirm the next steps and arrange the pickup.</p><h3>Exchanges</h3><p>Exchanges for a different size or item are subject to availability. If the requested item is out of stock, we will offer a refund instead.</p><h3>Return shipping</h3><p>If the item is defective, damaged, or not what you ordered, 707 covers the return shipping cost. For all other returns and exchanges, a shipping fee of EGP 80 applies.</p><h3>Refunds</h3><p>Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 7-14 business days. Original shipping fees are non-refundable unless the item was defective or incorrect.</p><h3>Damaged or incorrect items</h3><p>Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can resolve it right away.</p>